Our Mission And Vision Statement
Kingsbury Court Surgery has been a longstanding practice serving Dunstable and the surrounding areas for several decades. We have done this through partnership working with our patients and also our staff and clinicians and with other practices, the wider local multi-disciplinary healthcare teams and the overarching NHS.
We firmly support the key values of the NHS which are:
- Working together for patients.
- Providing patients with respect and dignity.
- Committing to the provision of quality care.
We also support the seven key principles of the NHS Constitution.
Our mission statement – “Your health, welfare and safety matter to us”
We aim to deliver and provide our patients with high quality and safe care. To achieve this we will:
- Listen to you and respond to your suggestions and complaints in a timely manner.
- Respect you and provide you with care, dignity and transparency through partnership working with our patients and being courteous at all times.
- Involve you in all aspects of your care and experience at the surgery.
- Encourage you to be involved with our services, for example through the surgery Patient Participation Group.
- Safeguard and do our duty to protect you from abuse whether child or adult at risk.
- Understand you and your needs including cultural and religious beliefs.
Our commitment to you
Clinical information is held about you to ensure that health professionals have a complete and continuous record about your medical past, current and future treatments and care. Your records are given a unique identifier, which is known as your patient index number (NHS number). This is used, where possible, in all communication about you.
Sometimes it is necessary to refer to another health care professional so that you receive the most appropriate treatment for your condition. Where this is the case, the doctor or nurse will explain this to you and obtain your consent to do so.
You have a right to access the information held about you under the Data Protection Act. If you wish to see your record, please ask a member of the reception team and the procedure will be explained to you.
All staff working in the NHS have a legal duty of confidentiality towards patients. This is written into staff contracts of employment.
Facilities for wheelchairs and prams
The premises allow full wheelchair and pram access. We have a place where you can leave your pram, including locks available at reception.
There is a specially designed toilet for use by the disabled.
For more information about the surgery, please read our surgery leaflet.